Why start with a paid audit?+
Because the value depends on your data, systems and volume, and none of that is visible from a form. The two-week audit puts real numbers on the workflow before anyone commits to a build, and its fee is credited if you proceed.
We already use ServiceTrade. Would we need another platform?+
Possibly not. We start with the quoting and workflow features you already own. The service focuses on evidence, responsibility and adoption. Any additional connection requires a demonstrated gap and supported access before it is quoted.
Who decides the scope and priority of a repair?+
Your qualified staff do. Inspection interpretation, safety priority, scope and pricing remain with your team. The workflow makes missing information and waiting decisions visible without deciding whether an asset is safe.
What if the backlog is caused by customer budgets or field capacity?+
That changes the problem being solved. We separate those items from unworked internal handoffs. Improving an estimate queue cannot create customer funding or additional technicians, so the proposed scope must reflect the actual constraint.